Privacy Policy

MADAR is a map-first international real-estate marketplace. This policy explains what personal data we collect, why we collect it, how long we keep it, and the rights you have over it.

We only process personal data where we have a lawful basis: to provide the service you asked for, to meet legal obligations, with your consent, or for our legitimate interest in running a safe marketplace.

Account data: name, email, phone number, password (stored hashed by our authentication provider), preferred language and currency, account type and profile photo.

Profile data you choose to publish: bio, company, professional title, areas served, specialties, website and social links. You control the visibility of each of these fields in Profile → Privacy.

Listing data: property details, price, address, coordinates, map boundaries, photos, videos, 360° tours and 3D models you upload.

Transaction data: bookings, invoices, payment status, commission and payout records. Card details are handled by our payment provider and are never stored on MADAR servers.

Usage data: pages viewed, searches and map areas explored, saved searches, favourites and device/browser information, used to improve the product and prevent abuse.

Support data: messages you send to MADAR AI Customer Care and to our human support team, including the conversation transcript attached to a ticket.

To create and secure your account, show your listings and public profile, and connect buyers, renters, owners, agents and developers.

To process payments, subscriptions, commissions, refunds and provider payouts.

To send transactional notifications (booking updates, payment receipts, listing status) and, where you opt in, property alerts and saved-search matches.

To answer support requests, including through MADAR AI Customer Care, which only accesses your own records to answer your questions.

To detect fraud, misleading listings and abuse, and to comply with legal and tax obligations.

We never sell your personal data.

We share data only with the processors needed to run MADAR: our cloud database and storage provider, our payment provider, our mapping provider and our AI provider (which processes support messages to generate answers).

Information you publish — listing content and the profile fields you mark as public — is visible to other users and may appear in search engines.

We may disclose data where legally required, or to protect the rights and safety of users and the platform.

Account and profile data are kept while your account is active. Delete your account and we remove or anonymise personal data within 30 days.

Transaction, invoice and tax records are retained for as long as accounting and tax law requires, typically up to 10 years.

Support tickets are kept for up to 24 months so we can handle follow-up questions and disputes.

You can access, correct, export, restrict or erase your personal data, object to certain processing, and withdraw consent at any time.

Most of this is self-service: edit or remove your data in Profile → Edit, control visibility in Profile → Privacy, and manage your subscription in Billing.

For anything else, contact us and we will respond within 30 days. You also have the right to complain to your local data protection authority.

We use strictly necessary cookies and browser storage to keep you signed in and to remember your language, currency and comparison list.

We use limited analytics to understand which features are used, and mapping cookies set by our map provider to render tiles and satellite imagery.

You can clear cookies and local storage in your browser at any time; doing so signs you out and resets your preferences.

Data is encrypted in transit, access to your records is enforced at the database level by row-level security, and uploaded media is served through short-lived signed links.

Payment card data is processed exclusively by our PCI-compliant payment provider.

No system is perfectly secure. If a breach affects your data, we will notify you and the relevant authority as required by law.

MADAR operates across Europe, the Middle East and the Americas. Where data is transferred outside your region, we rely on standard contractual clauses and equivalent safeguards.

MADAR is not intended for anyone under 18. We do not knowingly collect data from children; if you believe we have, contact us and we will delete it.

We may update this policy as the platform evolves. Material changes will be announced in the app, and the revision date below will always reflect the current version.